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Accessible Customer Service Plan (May 24, 2012)


Providing Goods and Services to People with Disabilities. The Scugog Soccer Association is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No additional fees will be charged to the support person

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the Scugog Soccer Association will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for Staff

The Scugog Soccer Association will provide training to employees, volunteersand others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:

All Office Staff

All Technical Staff

This training will be provided to staff as part of the orientation package upon hiring.

Training will include:

An overview of the Accessibility of Ontarians with Disabilities Act, 2005 and the requirements of the customer service standardThe Ontario Soccer Association’s plan related to the customer service standardHow to interact and communicate with people with various types of disabilitiesHow to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support personHow to use any type of assistive device which may help with providing goods or service to people with disabilities

What to do if a person with a disability is having difficulty in accessing the Ontario Soccer Association’s goods and services

Staff will also be trained when changes are made to the plan.


Feedback process

Customers who wish to provide feedback on the way the Scugog Soccer Association provides goods and services to people with disabilities can:

Verbally communicate with a member of staff

Send an email to


Contact the SSA office at:

P.O. Box 585. Port Perry, Ontario L9L 1A5

Phone # 905-985-7553

Email: info@scugogsoccer.ca


All feedback will be directed to: The club PresidentCustomers can expect to hear back in: 3 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Scugog Soccer Association that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.